Returns

The organizer is printed to the sizes you entered in the builder. If it did not fit the drawer, you did not like it or you changed your mind, you can return or exchange it within 14 calendar days from the day you received the order.

Conditions:

• the organizer has not been used: it has no scratches, glue marks or stickers, and all containers and bases are in place;
• the item has kept its original appearance and consumer properties;
• you have the order number or the receipt: they confirm the purchase.

You may try the organizer in an empty drawer, this does not count as use.

• Return. We refund the price of the organizer to the card you paid with.
• Exchange for another size. Build an organizer to the corrected sizes in the builder and place a new order, and we refund the previous one to your card once it comes back to us. If you need help with the sizes, write to us.

You pay for sending such an organizer to us. In Karaganda you can bring it to the pickup point for free: 1/9 Okhotskaya St., 3rd floor, Mon-Fri 10:00 - 19:00.

A defect: a crack, an unprinted area, a warped or broken part, a part broken in delivery, the wrong color, a missing part. Not made to your order: the sizes, contents or layout do not match those in the order.

You can write to us about such a problem within two years from the day you received the order. You choose what we do:

• fix the defect for free, for example reprint a part;
• lower the price;
• replace the organizer with the same one without the defect;
• replace it with an organizer of another size or contents, with the price recalculated;
• cover your costs of fixing the defect;
• refund the money.

We fix or replace within 10 calendar days from the day you tell us your choice. We pay for sending the defective item to us and the replacement to you. When we refund, we deduct nothing for the time you used the organizer. If the defect caused you other losses, you have the right to claim compensation for them.

Write to hello@orga.kz: order number, what happened and what you choose. Attach a photo of the organizer and, for a defect, a close-up of the part. We reply during working hours and agree how to hand the item over. We answer a written claim no later than 10 calendar days from the day we receive it.

Orders are paid by card, so we refund only to the same card: not in cash and not to another card, that is how the payment system rules work. In your refund email, give the order number, the reason, the payment date and the last four digits of the card.

We transfer the money within 10 calendar days from the day the organizer comes back to us or, if it does not need to be returned, from the day of your email. When it appears on your account depends on the bank that issued the card. For a refund we issue a fiscal refund receipt.

If your card was charged too much or charged twice, write to hello@orga.kz: order number, date and amount, a bank statement or screenshot. We refund a wrong charge to the same card within 10 calendar days from the day of your email. More: Card payment.

To make the organizer fit the first time, we show how to measure the drawer, draw the layout with sizes and ask you to confirm the measurement with a tick. Check the sizes and the layout before you pay.

You have the right to apply to the authorized body for consumer rights protection or to court.