Public offer

1.1. This document is a public offer by ИП «ORGA», Сергиенко Александр Юрьевич, IIN 020925551545 (the Seller) to make and sell ORGA organizers to the buyer's sizes through the orga.kz website (the Site), under Articles 395 and 396 of the Civil Code of the Republic of Kazakhstan.

1.2. Acceptance of the offer: at checkout the buyer ticks the box «I accept the offer and consent to the processing of my personal data» and presses the order button. From that moment the contract is concluded on the terms of the offer, in full and without exceptions.

1.3. The buyer is an individual who orders an organizer for personal, family or household needs not related to business. The buyer is responsible for the accuracy of the details given at checkout.

1.4. The Seller may change the offer. An order is governed by the version published on the Site at the moment it is placed. The offer and all its changes are published on the Offer page.

2.1. The product is an organizer for a drawer or a desk, made of containers and bases, which the buyer assembles in the builder on the Site. The contents, sizes, color and price are shown in the cart and at checkout.

2.2. Prices are in tenge of the Republic of Kazakhstan. The price is fixed when the order is placed and does not change after payment. The delivery cost is shown at checkout as a separate line and is included in the amount to pay.

2.3. Each organizer is 3D printed to order, to the sizes and layout entered by the buyer. The Seller may have the printing done by a contractor; the Seller remains responsible to the buyer for the quality and making time. The usual making time is 3-4 business days after payment. The «Ready by» date is shown at checkout and depends on the print queue. The making time does not exceed 30 calendar days from the day the order is paid.

2.4. The organizer is shown on the Site as a drawing and a plan built from the entered sizes, not as a photo. The color of the item may differ from the image on the screen.

2.5. The buyer sets the sizes. Before placing the order, the buyer confirms that the drawer or desk was measured correctly. The item is made to the sizes entered.

3.1. The buyer places the order on the Site and gives a name, a phone number, a city, an address for delivery and, optionally, an email for the receipt. No personal identification number (IIN) is requested. By placing the order, the buyer consents to the processing of personal data on the terms of the Consent.

3.2. The Seller confirms the order: the Site opens the order page with its number, contents, amount and ready date, and an email arrives if an address was given.

3.3. The order is paid by a Visa or Mastercard bank card, Apple Pay or Google Pay on the secure page of the Freedom Pay payment service (the Payment Partner). The payment procedure is described on the Card payment page.

3.4. When paying on the Payment Partner's page, card details are entered on the Payment Partner's side and are not passed to the Seller. The Seller only receives the confirmation of payment and the amount.

3.5. Payment is made in full before making starts, in tenge. There is no payment on receipt and no cash payment. An order is considered paid when the Seller has received confirmation of payment from the Payment Partner. If the order is not paid within 24 hours after it is placed, the Seller may cancel the order.

3.6. After payment the buyer receives a fiscal receipt from the online cash register in electronic form: the link is available on the order page, and if the buyer gave an email address, the Seller also sends it by email.

4.1. The ways to receive the order, their cost and times are given on the Delivery and payment page and at checkout: pickup in Karaganda, courier in Karaganda, and delivery across Kazakhstan by a delivery service (Kazpost, CDEK or Yandex Delivery) if this option is shown at checkout.

4.2. For pickup the Seller tells the buyer when the order is ready; the pickup address and hours are on the Contacts page. For delivery by a delivery service the Seller sends the buyer the tracking number.

4.3. Ownership and the risk of accidental loss or damage of the goods pass to the buyer when the goods are handed to the buyer at pickup or by courier, and, for delivery by a delivery service, when the goods are handed to the delivery service, unless the law provides otherwise.

4.4. On receipt the buyer checks the completeness and appearance of the item. Damage in transit is reported to the Seller as set out in section 5.

5.1. The item is made to individual order, to the sizes and layout entered by the buyer. Before the order is placed, the Site shows the layout and sizes of the item, and the buyer confirms that the drawer or desk was measured correctly (clause 2.5).

5.2. Within 14 (fourteen) calendar days from the day of receiving the item, the buyer may return it or exchange it for an organizer of another size, contents or layout regardless of the reason, including if the item did not fit because of a measuring mistake (Articles 14 and 30 of the Law of the Republic of Kazakhstan «On Protection of Consumer Rights»). Return and exchange are possible if the item has not been used, its original appearance and consumer properties are preserved, and there is proof of purchase (the order number or the fiscal receipt). Trying the item in the drawer or on the desk does not count as use.

5.3. An exchange is made as follows: the buyer places a new order on the Site for an organizer of another size, contents or layout, and the Seller refunds the price of the previous item under clause 5.8. The new order is made within the time in clause 2.3.

5.4. The buyer bears the cost of sending an item of proper quality to the Seller. In Karaganda the buyer may hand the item over at the pickup point free of charge. When an item of proper quality is returned, the Seller refunds the price of the item to the buyer.

5.5. If the item has a defect, including a manufacturing defect or damage found on receipt (clause 4.4), or is not made to the sizes, contents or layout of the order, the buyer may, within 2 (two) years from the day of receiving the item, demand at the buyer's choice (Articles 15 and 17 of the Law of the Republic of Kazakhstan «On Protection of Consumer Rights»): 1) free elimination of the defect, including reprinting a part; 2) a proportionate reduction of the price; 3) replacement with the same item of proper quality; 4) replacement with an item of another size, contents or layout with a corresponding recalculation of the price; 5) compensation of the costs of eliminating the defect; 6) termination of the contract and refund of the amount paid.

The buyer may also demand compensation for losses caused by the defect.

5.6. The defect is eliminated and the item is replaced within 10 (ten) calendar days from the day the demand is made. The Seller bears the cost of sending the item with a defect to the Seller and the replacement to the buyer. When refunding money for an item with a defect, the Seller does not deduct any amount for the use of the item or the loss of its original appearance.

5.7. The buyer sends a demand for a return, exchange or elimination of a defect to the email given on the Contacts page or in another way under clause 8.2: order number, the substance of the demand, a photo of the item. The Seller answers a written claim no later than 10 (ten) calendar days from the day of receiving it. Detailed terms are on the Returns page.

5.8. Money is refunded only to the bank card the order was paid with; a refund in cash or to another card is not allowed. The money is transferred within 10 (ten) calendar days from the day the Seller receives the returned item or, if the item does not need to be returned, from the day the Seller receives the buyer's request. The time it takes to reach the card depends on the bank that issued the card.

5.9. For a wrong charge on the card the buyer writes to the Seller: order number, date and amount of the charge, confirmation from the bank. A wrong charge is refunded to the same card within 10 (ten) calendar days from the day of receiving the request.

5.10. When money is refunded, the buyer receives a fiscal refund receipt.

6.1. The Seller processes the buyer's personal data under the Privacy policy and the Law of the Republic of Kazakhstan «On Personal Data and Their Protection». Databases with personal data are stored in the Republic of Kazakhstan; who receives which data, including outside Kazakhstan, is set out in the Privacy policy.

7.1. The parties are liable under the law of the Republic of Kazakhstan.

7.2. The Seller is not liable for damage caused by using the item for other than its intended purpose.

7.3. The parties are released from liability for non-performance for the duration of force majeure.

7.4. Disputes are settled by negotiation and, failing agreement, in the manner set by the law of the Republic of Kazakhstan.

8.1. The relations of the parties are governed by the law of the Republic of Kazakhstan, including the Law «On Protection of Consumer Rights».

8.2. The buyer sends questions and claims to the Seller by the email, phone or address given on the Contacts page and in the details below.

8.3. The offer is in force from acceptance until the parties have fully performed their obligations. The Seller may change what is on offer on the Site and pause the acceptance of orders.

The Seller's name, IIN, legal address, bank, account number and BIC are given below on this page.