Card payment

The site accepts Visa and Mastercard cards from any bank. If Apple Pay or Google Pay is set up on your phone, you can pay with it: no need to type the card in. Payment is in tenge.

1. At checkout choose «Card online» and press the «Pay» button.
2. The site opens the secure page of the Freedom Pay payment service. There you enter the card number, expiry date, cardholder name and the three-digit security code from the back of the card (CVV2 for Visa, CVC2 for Mastercard). All of this is printed on the card itself.
3. The bank that issued the card asks you to confirm the payment: usually with a one-time code the bank sends to your phone (3-D Secure). If the code does not arrive, contact your bank.
4. After confirmation you return to the order page. It shows that the payment was received, and the link to the fiscal receipt appears there.

Printing starts after payment. Payment is always in full in advance: nothing to pay on receipt, and we do not take cash.

Payment follows the rules of the Visa and Mastercard international payment systems. Card details are entered only on the Freedom Pay page and are sent encrypted over a secure connection. The ORGA server does not store the card number or the security code, and they never reach us: from the payment service we receive only the confirmation of payment and the amount. The name, phone, email and address you enter when ordering are used only for the order: see the Privacy policy.

The bank may decline a payment if:

• the card is not enabled for online purchases: your bank can tell you and change this;
• there are not enough funds on the card;
• the card details were entered with a mistake;
• the card has expired: the month and year are on the front of the card.

When a payment is declined, no money is taken. Press «Pay by card» on the order page again or try another card. We hold your place in the print queue for 24 hours.

Write to hello@orga.kz: give your order number and describe what happened. The seller details and contacts are below on this page.

If the order was paid by card, the money is refunded only to the same card: it cannot be refunded in cash or to another card, that is how the payment system rules work.

To request a refund, write to hello@orga.kz in free form: order number, reason, payment date and the last four digits of the card. We will confirm that we received your request and tell you what to attach, for example a photo of the item.

We transfer the money to the card within 10 calendar days from the day the item comes back to us or, if it does not need to be returned, from the day we receive the request. When it appears on your account depends on the bank that issued the card. For a refund we issue a fiscal refund receipt.

You can return or exchange the organizer within 14 calendar days from the day you receive it, if it has not been used. If there is a defect or the item is not made to your order, you can write to us within two years. Details on the Returns page.

If your card was charged an amount you did not confirm, or charged twice, write to hello@orga.kz: order number, date and amount of the charge, a bank statement or screenshot. We refund a wrong charge to the same card within 10 calendar days from the day we receive your email.

The ways to receive your order, their cost and times are on the Delivery and payment page.